We are committed to ensuring that our services, products, and information are accessible to all individuals, including those with disabilities. This Accessibility Policy outlines the measures we take to provide equitable access to our physical spaces, digital platforms, and communications in compliance with applicable accessibility laws and standards.
1. Purpose
The purpose of this Accessibility Policy is to:
- Promote inclusivity and ensure equal access for individuals with disabilities.
- Identify and remove barriers that prevent accessibility in our services, products, facilities, and digital content.
- Comply with legal requirements and international standards, including the Americans with Disabilities Act (ADA), Web Content Accessibility Guidelines (WCAG), and other relevant accessibility regulations.
2. Scope
This Policy applies to:
- All physical spaces and facilities operated by Himalayan Carpet.
- Our websites, mobile applications, and other digital platforms.
- Products, services, events, and communications offered to the public.
3. Physical Accessibility
We strive to make all physical spaces operated by Himalayan Carpet accessible to individuals with disabilities by:
- Ensuring that entrances, exits, and pathways are accessible and barrier-free.
- Providing accessible parking spaces and transportation routes.
- Making restrooms, meeting rooms, and common areas compliant with accessibility standards.
- Offering assistive technologies and aids (e.g., wheelchair ramps, elevators, braille signage, hearing loops) where necessary.
- Providing clear signage and wayfinding systems to assist individuals with disabilities.
If an individual encounters an accessibility issue at one of our physical locations, they are encouraged to inform us so that we can address the problem promptly.
4. Digital Accessibility
We are committed to ensuring that our digital platforms, including websites and mobile applications, meet the accessibility needs of all users. Our approach to digital accessibility includes:
- Designing our websites and applications in accordance with WCAG 2.1 Level AA standards.
- Ensuring content is perceivable, operable, understandable, and robust for all users, including those who use assistive technologies (e.g., screen readers, voice recognition software).
- Offering alternatives for non-text content, such as images and videos, through text descriptions, captions, or transcripts.
- Ensuring that our online forms, navigation, and interactive elements are accessible and easy to use for individuals with disabilities.
We conduct regular audits and assessments of our digital platforms to identify and address potential accessibility issues.
5. Communication Accessibility
We are committed to making all of our communications accessible by:
- Providing information in alternative formats upon request, including large print, braille, audio, and accessible electronic formats.
- Offering sign language interpretation or real-time captioning for events, meetings, and webinars when requested in advance.
- Ensuring that customer service and support are available via accessible channels (e.g., telephone, email, and live chat with text support).
If any communication or information we provide is not accessible, individuals are encouraged to contact us to request accommodations.
6. Employment Accessibility
We are dedicated to ensuring that individuals with disabilities have equal opportunities for employment at Himalayan Carpet. Our employment accessibility practices include:
- Providing reasonable accommodations for job applicants and employees with disabilities, including accessible interview locations, assistive technologies, and flexible work arrangements.
- Ensuring that our recruitment, hiring, and onboarding processes are inclusive and accessible.
- Providing training to staff to ensure awareness of accessibility needs and best practices for working with individuals with disabilities.
7. Feedback and Continuous Improvement
We welcome feedback on the accessibility of our services, facilities, and digital platforms. Feedback can be submitted in any of the following ways:
We will review all feedback and take appropriate action to address accessibility issues. We are committed to continuous improvement and regularly review and update our accessibility practices to reflect changes in technology, laws, and user needs.
8. Training and Awareness
We provide ongoing training to employees, contractors, and volunteers to ensure they are aware of accessibility issues and are equipped to assist individuals with disabilities. Training topics include:
- Understanding disability and the importance of accessibility.
- Complying with accessibility standards and legal requirements.
- Using assistive technologies and supporting customers or colleagues with disabilities.
9. Compliance and Legal Obligations
We complies with all applicable accessibility laws and regulations, including:
- Americans with Disabilities Act (ADA) – for accessibility in physical spaces, employment, and public services.
- Web Content Accessibility Guidelines (WCAG) – for digital accessibility.
- Section 508 of the Rehabilitation Act – for accessibility of electronic and information technology in government-related services (if applicable).
